TERMS & CONDITIONS

1. We require a 50% non-refundable deposit before starting work on your stationery. The balance is due prior to delivery of your completed order.

2. Manufacture of your order will not commence until a final proof has been checked and signed.

3. We will not be held liable for any errors that are picked up after the final proof had approved.

4. Orders cancelled after the final proof has been signed must be paid for in full.

5. Refund or exchange can only be given when goods are faulty.

6. MMD do not accept any responsibility for damage caused during the postal process.

7. All designs and photographs (unless provided for by the customer) are copyright MMD 2002-2010.

8. We make all stationery by hand, therefore slight variations are natural.

9. We reserve the right to exchange the materials for similar products should a material become unavailable. You will be notified if this is the case.

10. It is the responsibility of the client to obtain permission for copyright materials e.g. hymns

 

SERVICE OUTLINE

1. Browse designs to get an idea of what you would like.

2. Order samples or make an appointment to come to the studio to discuss your requirements.

3. Receive your samples and quote. Can take up to 14 working days.

4. Highlight any changes you may have and return.

5. Receive final proof. Check, sign, date and return with a 50% deposit.

6. We will contact you when your order is ready and once we receive the remaining balance we wil despatch your order.

7. Post your invites and look forward to your special day.

 

FREQUENTLY ASKED QUESTIONS

1. Are envelopes included? Yes, envelopes are included in the price.

2. Do the details for the Order of Service, Menus etc have to be provided when placing an order? No they can be provided 4 weeks before the wedding at the latest.

3. What format are guest’s names and addresses supplied in? They can be emailed in either word or excel.

4. Can I buy extra ribbon for favours etc? Yes double satin ribbon is £0.35 per metre and tartan ribbon is £0.60 per metre.